Putfontein

Capacity

Style

On-site stay

Catering

Feedback on Our Recent Stay We recently attended an 18th birthday celebration at your estate, and unfortunately, our experience did not meet expectations. The overall treatment we received was quite disappointing. One of the staff members, an Indian lady, was especially unwelcoming and made us feel uncomfortable, as though we were intruding in her personal space rather than being guests. Additionally, we were promised Wi-Fi access for the entire weekend, but this service was unreliable and unavailable for most of our stay. We also noticed a lack of proper security at the gate — there were long waiting times with no one immediately available to assist. We had been considering returning for the Christmas holidays, but based on this experience, we’ve decided against it. At this stage, we would also find it difficult to recommend the estate to others unless improvements are made in both service and hospitality. We hope this feedback is taken constructively and that future guests receive a more welcoming and professional experience. Best regards, Dely

Subject: Formal Complaint Regarding Stay at The Three Country Estate: October 3-5, 2025 Dear Management of The Three Country Estate, I am writing to express my profound disappointment regarding a recent booking made for a family birthday celebration (October 3–5, 2025) for my 18-year-old daughter. While the staff employed at the Estate were consistently friendly and welcoming, the overall experience was severely undermined by the conduct of the management and the disparity between the property's presentation and its online representation. Our primary concerns are as follows: 1. Management Conduct: The demeanour of the co-owner (identified as an Indian lady) was consistently unfriendly and intrusive. On Saturday, this individual rudely and harshly shouted at the celebrating children in front of their parents and continually subjected our group to unwarranted surveillance, creating a highly uncomfortable atmosphere. This level of unprofessional hostility is unacceptable toward paying guests. 2. The Only Block Booking: Moreover, given that the hotel was approximately 90% vacant, and our group represented the only block booking for the weekend, the management had a significant opportunity to ensure an exceptional guest experience. An outstanding experience would have naturally resulted in positive word-of-mouth marketing and strong public reviews. Instead, the poor treatment we received—which included what we perceived as subtle racism—represents a major missed business opportunity. As the saying goes, a happy customer is a good marketer, and this experience guarantees the opposite. 3. Property Condition & Value: The Estate appeared uncared for and poorly maintained and was significantly overpriced given its actual condition. The physical state of the property did not match the quality displayed in the online marketing photographs. 4. Service Interruption: The Wi-Fi service was inconsistently provided, being switched off on Friday and Sunday, and only active on Saturday. Our overall experience was extremely disappointing and failed to meet the standard expected of a professional hospitality establishment. We strongly recommend that management take action to address these issues, otherwise the hotel will remain empty and the investment that went in will not be realized. As for us, we will never ever book again at this facility and would strongly advice other potential guests to take note of this review and book at their own risk. Sincerely Mr Dennis Mlambo

We spent the weekend at Three Countries Estate to celebrate an 18th birthday party and the overall stay was horrendous and very disappointing. The treatment was disgusting and very inhumane. Although the staff was welcoming the venue did not reflect what was shown online as the building looked dilapidated & not well maintained . The WiFi was inactive for 2 days of our stay. The management's (identified as an Indian woman) attitude was appalling and her treatment towards us felt as though we hadn’t paid for our stay(very disappointing).I seriously wish for the owners to please address these issues and WOULD NEVER RECOMMEND IT TO ANYONE!

Thank you for hosting our Staff Appreciation Party. Great value for money, Friendly staff, Beautiful venue. Highly recommended!