Louisville Hotel & Resorts

Capacity

Style

On-site stay

Catering

Great location for parties, wedding and it has a quiet restaurant with a pool overlooking the restaurant. Excellent for people who love taking pictures.

Where do I even begin. We made a booking a month in advance only to be told on the day of our booking that the restaurant did not reserve space for us. This was followed by a long dispute of gaslighting us about our reservation (which was eventually found on their side after trying to claim we did not make a reservation ). The manager Mpilo is rude and unprofessional has no recollection of how to run an establishment. We ate after 4 hours of being there. The food quality and the couches were horrible. Do not and I repeat do not waste your time here. There was only one place to buy drinks and it was the manager himself making the cocktails too which he stopped essentially meaning you couldn’t get cocktails anymore. There is also no soap in the bathrooms this was the worst absolute worst restaurant I have ever been too

Refund for deposit made last year for students accomodation still not paid back and the Manager kept making empty promises and he now no longer taking my calls.

DO NOT BOOK THIS VENUE!!! The owner is someone who you can never get ahold of he has a bunch of incompetent staff managing the establishment. I had my wedding there in December and it was a disaster. What was agreed upon was changed at tye last minute because there was no communication between the staff who were dismissed and the current staff. Our room reservations for guests were given to someone else despite deposits being paid. The honeymoon suite was filthy, there was no hot water, no towels and people tried gaining access to our room in the middle of the night. We were without electricity for about an hour on the day. Do not use them. They are extremely unprofessional and rude. Don't ever expect a deposit to be paid back to you. Absolute disappointment!!!