Premier Hotel Midrand

Capacity

Style

On-site stay

Catering

Spent 2 nights here. Booking was last minute, so ended up with a room next to the pool and close to the restaurant and they couldn't accommodate moving me. Suggest booking early and requesting a room away from pool and restaurant if noise bothers you. Room is as you would expect from a hotel with the standard amenities. There isn't anything really good or bad I can point out here. Had dinner at restaurant on first day and was an overall poor experience. Simple order of a chicken burger took almost 1 hour to arrive and chicken was quite hard. Good portion of chips though. Problem is that they seem to prioritize room service orders and my waiter kept on dissappearing to deliver room orders, so difficult to get update on my order. Ate dinner elsewhere on the second night - there are a bunch of restaurants at the Carlswald Decor Centre and Carlswald Lifestyle Centre, you can go to instead if want to skip the hotel restaurant. Didn't have breakfast here, so can't comment.

I have been staying in this hotel since 2014 but lately the standard has dropped immensely. I left for work at 07h30 came back at 18h30, room was not serviced even though there was no "do not disturb sign displayed". The lady at the reception showed no remorse at all, whilst I was talking to her she was busy checking in other guests and did not give a damn about what should happen to me whilst I await for the matter to be sorted out. I had to seat in an open room for house keeping to tidy up which also they did not do a great job. I was also here last week (2-3 June) the service was very poor even then, no towels in the bathroom, carpets are dirty, occasional chair stained and dirty, curtains stained etc. Some drastic improvements are necessary in this place in order to meet the minimum hotel standards.

My recent stay at Premier Hotel Midrand was very disappointing. From the moment I checked in, the experience was unpleasant. The lady assisting me at the front desk had a very bad attitude. She was busy with my check‑in while also talking on the phone, with no interaction, no friendliness, and no effort to make me feel welcome. This is not the type of service expected from front desk staff. When I went for dinner, the service was extremely slow. It was clear there was a shortage of staff, and eventually I decided to leave and order through Mr Delivery instead. I was also using a voucher provided by my company for accommodation and meals. However, the hotel refused to allow me to order food that exceeded the voucher amount, even though I clearly stated that I was willing to pay the difference. This forced me to choose something I did not want to eat. Being away from home and already feeling homesick, this added unnecessary frustration. Overall, the service was below standard. Unfortunately, this is not the first time—my stay in 2019 was also not enjoyable. I had hoped for improvement, but my experience this time was still very poor. I would not recommend this hotel based on the level of service I received.

It is a real hit and miss. Breakfast was good. Lunch was bad, I asked for a medium rare steak, got a well done dry steak. Room had no mini bar/refrigerator - I'm sure it should. They never seem to have towels, what hotel doesn't have towels? And I don't mean extra towels, I mean like 1 towel for the room. House Cleaning takes the towels in the morning and then I've to go ask after 17:00 if I can have one towel again. Security guards were really polite, even remembered my name after the second time my license was scanned for entry. I feel most staff are very polite and helpful. But there was one lady working in the restaurant that was seemingly just oblivious to the fact that she was at work. It's not a bad stay, but little things can get annoying.