Veranda House

Capacity

Style

On-site stay

Catering

I unfortunately cannot recommend Veranda House based on my personal experience. I made and paid for a booking in August 2025 and received confirmation that the booking was secured. Over the following months, I repeatedly attempted to confirm details and communicate regarding the booking, but struggled to receive responses via email, phone calls, and WhatsApp. At one stage I was informed that the booking could not be located, despite having proof of payment and confirmation emails. I resent all documentation as requested. Communication remained inconsistent thereafter. I was later promised on more than one occasion that my refund would be processed. I followed up multiple times and was again assured that payment would be made. However, no refund was received, and I was eventually informed that they do not give refunds. I also visited the property personally in an attempt to resolve the matter. Unfortunately, the matter was still not handled professionally and my concerns remained unresolved. I believe communication, transparency, and reliability are extremely important in the hospitality industry, and unfortunately my experience did not reflect this. I would strongly encourage future guests not to stay here.

Avoid this establishment at all costs. My company booked me here due to its proximity to a function venue, but the experience was deeply disappointing. Rooms: Although spacious, the room lacked even the most basic amenities expected from a so‑called “luxury” guest house. There was no Wi‑Fi, no television, no air conditioning, no proper tea and coffee facilities, and no iron or ironing board. The décor was dusty and appeared not to have been cleaned in months. The bathroom was passable, but cobwebs and dead pot plants detracted from any sense of care. Facilities & Service: Despite my voucher stating “dinner, bed, and breakfast,” the establishment operates as self‑catering. 'Meals' were delivered to the room and were of a poor standard and quality. There was no visible security presence. The property is apparently within a secured access controlled area, however you can just drive and let yourself in. The guard just sits inside the office. Lol. Staff were friendly but looked unprofessional, with no uniforms or name badges. They also come across as untrained and demotivated. Condition of the Property: The entire place is rundown and in urgent need of investment. The grounds are neglected and there is broken equipment all over the place. Signage is non‑existent, confusing Uber drivers, and the road leading to Veranda House is in such poor condition it is better suited to 4x4 vehicles. Management: The owner, Alan, claimed the property had been “hacked,” resulting in no wifi service. He assured me it would be restored the following day however this never happened. In short, Veranda House fails to deliver even the basics of guest comfort and safety. It is misrepresented as a luxury guest house, but in reality, it is neglected, poorly managed, and not worth considering.

I recently assisted a friend with a booking at this guest house, and I am genuinely appalled by the level of service we received. I have never experienced such unprofessional conduct and could not believe that this is how they operate. From the outset, the process was poorly handled. We initiated the booking on Tuesday and requested an amended quotation. Communication was extremely slow and inefficient — She had to follow up repeatedly just to receive updated quotes. She also requested photos of the property multiple times, which were never provided. After significant effort and constant follow-ups on our side, the correct quotation was only sent late the following day. We made payment immediately upon receipt. On Friday, when she requested the location details, She was completely ignored. After eventually calling again, She was informed — without any accountability — that the booking had been cancelled due to “late payment.” This is entirely unacceptable, as the delays were caused by their own lack of communication and failure to provide the correct quotation timeously. To make matters worse, the interaction that followed was shockingly unprofessional, with the individual repeatedly hanging up the phone during the conversation. This entire experience has been incredibly frustrating and disappointing. The service was disorganised, communication was extremely poor, and there was a complete lack of professionalism and accountability throughout. I would strongly caution others against booking here based on this experience.

What a disappointment!!! I will just share 10 point because 🤷‍♀️🤷‍♀️🤷‍♀️ 1.Booking & Communication: The first red flag was the extremely sluggish and delayed communication. It took seven full days of repeated follow-ups and calls to Alan just to secure a booking. 2.Check-in Experience: Despite completing online pre-check-in, we were made to wait over an hour before being allowed into our room, with no clear explanation or apology. 3.Staff Presentation & Professionalism: The gentleman who eventually assisted us was dressed untidily, appearing as though he had just been gardening. 4.Disturbing Guest Incident: While waiting to be checked in, another guest returned his key and left, stating he refused to share a room with lizards. The response he received was simply, “Cancel with ….com”. 😲 5.Room Cleanliness: The room appeared to have been wiped only at surface level. There were spider webs throughout, and the bathtub was dirty and occupied by spiders—making it completely unusable.🚮 6.Bedding & Furnishings: The scatter cushions on the bed caused itching and also contained tiny spiders 🕷 😫 7.Couples Massage Setup:🤦‍♀️ We booked a couples massage, yet only one massage table with one therapist was provided. 8.Missing Hot Stone Massage:🤷‍♀️ The hot stone massage we booked was never provided. No explanation was given, and at that point, it felt pointless to even ask. 9.Staff Disorganisation:🏃‍♂️🏃‍♀️🏃‍♂️ Staff members argued outside our door due to a lack of coordination and planning. There were no uniforms, no name tags, and no visible management oversight—just chaos. 10.Disturbance Before Checkout: To top it off, people repeatedly banged on our door with “romantic setup” arrangements before checkout time, causing unnecessary disruption and discomfort. Overall, this experience was stressful, unhygienic, and deeply disappointing. It is not aligned with the standards expected of an establishment positioning itself as a place of comfort, relaxation, or romance.