RAMKIKI

Capacity

Style

On-site stay

Catering

We recently hosted a baby shower at Ramkiki on Saturday, 06/12/2025, and the experience was honestly shocking. Around 11am, our décor lady called to inform us that your staff were insisting the event was actually booked for Sunday, 07/12/2025. This was confusing because the event had been properly confirmed for Saturday. We even asked her to speak directly to Frank, the staff member we had been communicating with. Upon arrival, we were met with an unbelievably cold and disrespectful reception from a lady with dreadlocks at the front desk. We calmly explained who we were and why we were there, but her attitude and body language were completely unprofessional. Leaning over the desk, she told us we were supposed to have paid a R1500 table booking fee and that they were fully booked for the day (funny enough it didn’t even seem that way as the places she said were booked remained empty the whole time we were there) “because those people followed the rules,” saying that it would be unfair for us to just waltz in and get a table. We then showed her our actual conversation with Frank, who clearly told us no booking fee was required and that we could simply walk in as the establishment rarely gets busy. After seeing the messages, she proceeded to point at us and claim she had been told or was here belief that “we don’t have money.” We were stunned. Being spoken to like that, especially when the mistake was on the establishment’s side, was absolutely unacceptable. No apology, no professionalism nothing. We were then sent outside to a desk in the corner where our décor lady had been placed. Thankfully, we met Steve, the one staff member Ramkiki should truly be proud of. He was humble, calm, and helped diffuse the situation. He explained there had been a miscommunication and that Frank had been contacted to sort things out. He also mentioned the booking fee was actually R1200 few minutes later we were hearing R1000, which confused us even more, considering the other staff member had confidently quoted R1500. The inconsistency was alarming. Frank never appeared, never apologised, and the rude lady never acknowledged her behaviour. Fortunately, the event itself eventually went ahead and turned out beautifully, but only thanks to our own efforts and patience (I will give my big thanks to Steve as well at least one person knows customer service) certainly not Ramkiki’s customer service. I cannot recommend this establishment. Staff urgently need training on professionalism, communication, and basic respect. When the fault is on your side, the least you can do is treat customers decently. Our experience was unnecessarily stressful and deeply disappointing.

Hosted 40 people for a Sunday school church event and it took them 3 hours to make 15 burgers for kids and 2 hours to get out staters that were burnt and still raw. When we returned the food it took another hour to bring out the wings. I didn’t receive my main meal but those who did couldn’t finish the food because of how bad it tasted. The drinks took forever to come out , and no one got their dessert .The waiter and manager were very dismissive and oblivious to the fact that they’d only given us one waiter while other tables with lesser people had two, that the food was not edible, how long it took to bring out the inedible food and the lack of items in their menu. It was an extremely horrible experience I would not recommend this place

If I could give 0 stars, I would. After making a booking two weeks in advance and being promised that our visit would be made special for our 10-year anniversary, we were met with complete confusion upon arrival. We chose Ramkiki because we got engaged there seven years ago and expected a meaningful, memorable experience. Unfortunately, it was anything but that. Drinks were not cold, the menus were sticky, dirty, and honestly disgusting to touch, and several items on the menu were unavailable. We ordered buffalo wings and were served crumbed chicken wings instead, with a sauce that tasted like plain tomato sauce. It was so bad that we were completely put off from eating. What should have been a special milestone turned into a huge disappointment. Management seriously needs to improve — this level of service and quality is unacceptable. Either do better or close your doors! Terrible experience. Would not recommend.

Ramkiki is honestly such a beautiful venue 😍 the atmosphere is absolutely stunning and definitely worth the visit. But sadly, the service didn’t match the setting. We arrived at 14:30 and only received our pizza at 16:30 — a two-hour wait for one order is really disappointing. Such a gorgeous spot, but the experience was let down by the wait.