Villa Mexicana Guesthouse and Wellness Spa Kimberley

Capacity

Style

On-site stay

Catering

Reception very small cubicle. Owner/receptionist not helpfull or welcoming. I struggle to book online (price advertise as R685) My walk in rate was R900. I end up doing booking onLINE FOR R704.

Everything about this place is horrible. From the room we slept in. The bath tap leaking. Once you open it the bathroom becomes a swimming pool. No breakfast serves. But its classifies as a bed and breakfast. They charge R120.00 pp for breakfast. Horrible breakfast. Couldn't wait to leave the place. When we decided to extend our holiday this horrible place was the last we could think off. Hare each and every minute of our stay there They say they have DStv. Each night struggled to connect and we told the same thing that people came and checked everything is fine but still no connection. The description of what the accommodation offers is misleading.

I am sorry to say that I am not satified with die accommodation. On arrival the lady was friendly and was expecting us. But the rest of the accommodation was dissapointing. There was not enough towels..had to ask for another towel, no drinking water (as advertised), not a kettle in the room, the curtains not clean and the pillow cases was torn in places. Also had to ask for the wifi password. The lady asked if she can check the room after the third time I had to ask something. I think everything must be checked before the guests arrive. I am sorry I will not be staying here again.

I booked two adults and a child for two nights. Arriving I was told that I did not indicate that we would be three people, even though it was clearly indicated on the booking confirmation, so they had to change rooms. At first glance the room was nice, aircon worked, decor tasteful and bedding clean. On the down side the toilet leaked, if you shower the entire floor is wet up to the toilet and the bath. Only one coffee cup in the kitchenette, coffee for one helping no sugar. Worst of all, when we arrived for breakfast, we were informedthat breakfast is not part of the deal. This even after I showed the person on duty that it forms part of what is offered on the website where I booked. He simply stood his ground and indicated "no breakfast". I will never stay with this establishment again and will also not refer anyone to it. I am also going to submit a complaint to the Consumers Board in this regard. NOT HAPPY AT ALL.